Good morning, Chase and Jimmy here.

You've got the segmentation basics covered. Age, location, purchase history – the usual suspects.

But here's where most brands stop. They segment by demographics and call it personalization.

Meanwhile, your customers are giving you signals about their values, their cross-channel behavior, and exactly where they are in their journey with your brand. Data that could turn generic email blasts into conversations that actually convert.

This morning, we're diving into 5 advanced segmentation strategies that go way beyond the basics. From psychographic targeting to RFM analysis, these are the methods that help you understand not just what your customers buy, but why they buy it.

Also inside:

✔️ Free Webinar: 6 Flows. 30 Days. 435% Growth.
✔️ Sneak Peek: Is your email program secretly sabotaging you?
✔️ DTC Wins: Food Journalist and Author, Clarissa Wei, launches HEYDOH

Let’s get into it 👇

6 Flows. 30 Days. 435% Growth.

That’s the kind of lift jewelry brand SUIHE saw when they ditched “set it and forget it” automations for a retention-first strategy.

In this live session, Blue Drop Studio breaks down the exact 6-flow system they built inside Omnisend - the same one that drove a 435% revenue jump in just one month.

Here's what you’ll learn:

• The 6-flow setup that powered the results

• The small tweaks that turn average flows into growth drivers

• How Omnisend makes retention-first email both fast and effective

Beyond the Basics: 5 Advanced Segments to Personalize Like a Pro

Ok, so you’ve got the basics down.

You’re segmenting by demographics, clicks, signup dates.

Now let’s go deeper.

These advanced segmentation strategies will help you:

• Send more intentional and timely emails

• Personalize across multiple channels

• Build smarter journeys that adapt to each user

Here are 5 pro segments to level up your eCom marketing strategy.

1. Psychographic Segmentation

Psychographic segmentation is all about attitudes, values, and lifestyle. Things that shape why they buy, not just what they buy.

You’re not just selling skincare. You might also be selling self-care or eco-consciousness (depending on the customer).

Here’s how to collect this data:

• Post-purchase surveys

• Onboarding quizzes

• Social media polls or DMs

• Customer reviews and UGC analysis

For example, you could add 1-2 value-based questions to your welcome quiz or signup form. Something like “What’s your top priority: price, style, or quality?”

This can help you build smarter, more personalized flows.

What to send:

• Value-driven content (e.g., “How our packaging cuts waste in half”)

• Product roundups tied to lifestyle (“Gifts for Wellness Lovers”)

• Personalized brand messaging that feels like you get them

2. Cross-Channel Segmentation

If your segmentation only exists inside email, you’re missing half the picture.

Cross-channel segmentation means combining data across email, SMS, social, and paid ads, so you’re not working in silos.

For example, tracking behavior across platforms might reveal some customers who didn’t open your SMS but still landed on your website via Instagram.

With that insight, you can segment by channel preference or cross-channel activity, and follow up in the way they’re most likely to respond.

Here are more examples of cross-channel segmentation in action:

• Email → SMS backup: If someone doesn’t open your promo email, send them a shorter version via text

• Social → Email follow-up: If someone clicked on a Facebook ad but didn’t buy, follow up with a personalized offer via email

• SMS-only exclusives: Reward your most engaged SMS segment with early access or faster shipping

3. Advanced Behavioral Targeting

At this level, it’s not just about whether someone clicked or bought. It’s about how often, how recently, and how predictably.

For example, you could create segments like:

• Repeat buyers who’ve placed multiple orders (they’re ideal for loyalty perks, subscriptions, or curated bundles)

• Category loyalists who only buy from a specific section of your store (think skincare-only shoppers or shoe obsessives)

• Frequent browsers who check your site often but rarely buy (they likely need social proof, urgency, or a more personalized offer)

• Chronic cart abandoners who add items again and again without converting – a clear sign they’re tempted, but hesitant

Once you’ve mapped out these patterns, tailor your messaging accordingly.

• Push curated product drops to your category loyalists.

• Shift the tone of your browse abandonment flows based on how often they revisit.

• Send helpful content or reviews to repeat cart abandoners (not just another discount).

4. RFM Segmentation (Recency, Frequency, Monerary)

RFM is one of the most powerful (and surprisingly underused) segmentation methods out there. It helps you focus on value, not just clicks.

Here’s what it breaks down:

• Recency: How recently someone made a purchase

• Frequency: How often they purchase

• Monetary value: How much they’ve spent over time

When you combine all three, you get a clear view of who your most valuable customers are, and who’s at risk of falling off.

Here are some sample RFM segments:

• High R, High F, High M → VIPs. Reward them and keep them close.

• Low R, High F, High M → Loyal customers at risk. Nudge them back.

• High R, Low F, High M → One-time big spenders. Re-engage while you're still top of mind.

• Low across the board → Clean the list or send a final reactivation campaign.

5. Lifecycle Segmentation

Lifecycle segmentation maps your emails to where someone is in their customer journey, from first touch to loyal repeat customer.

First, break down the journey into several stages. Then, segment by stage and send tailored emails to nudge them forward.

Here are some examples to inspire you:

• New leads: Welcome flow with onboarding and product education

• First-time buyers: Reorder reminders + social proof

• Repeat customers: Referral ask, loyalty rewards, personalized upsells

• Loyal customers: Early access, VIP exclusives

• Lapsed or at-risk: Win-back series with a time-sensitive offer

Pro tip: Tie lifecycle segments to actual events, not time alone. A subscriber isn’t “loyal” because they’ve been on your list for a year. They’re loyal because they keep buying.

Final Thoughts

Segmentation isn’t just a list-splitting trick. It’s how you build relationships at scale.

And once you move past the basics, it opens up a whole new level of personalization and performance.

Here’s what to keep in mind:

• Go beyond behaviors. Values, lifestyle, and intent often say more than clicks ever could. Use psychographic signals to build deeper brand affinity.

• Think cross-channel. Your subscribers don’t live in one inbox. Use activity across SMS, social, and paid to shape smarter, more complete segments.

• Let the data guide you. Whether it’s RFM scores or lifecycle stages, your customers are constantly telling you who they are. Don’t ignore the clues.

The goal isn’t just more segments – it’s better ones. Ones that reflect who your customers are, what they care about, and where they are in the journey.

Knowledge Drop:

Apple’s iOS26 update could flip your SMS playbook upside down... In this post, Jimmy breaks down what it really means for brands (especially heading into BFCM).

🎓 Put your OOO to good use this Labor Day - Get $250 off eCom Email Certified + Community Access

While everyone else is offline, you could be learning the exact playbook behind 9-figure ecommerce brands.

This week, score $250 off eCom Email Certified and a free year of community access ($99 value) with code: LABORDAY

Inside you’ll learn:

• Proven flow frameworks that drive conversions

• Segmentation beyond “opens & clicks”

• Campaign + promo planning that builds long-term revenue

• How to measure what really matters (RPR, repeat %, LTV)

• How to use email + SMS as a full-funnel retention engine

Pair that with the community, complete with mentorship, strategies, job opportunities, and a gated weekly newsletter, and you’ll always know your next move.

Sale ends Sept 1 at 11:59 PM PT.

🔥 DTC Wins:

Journalist and author Clarissa Wei (Made in Taiwan, 2023 James Beard Media Award nominee) is bringing her expertise in Taiwanese food culture to the pantry. Her new brand, HEYDOH, brews soy sauce from whole, non-GMO Taiwanese black soybeans—debuting with two products, Classic and Silky—now open for pre-orders and shipping mid-September from Brooklyn.

Annnnd that’s a wrap for this edition! 

Thanks for hanging with Chase and me, always a pleasure to have you here.

If you found this newsletter helpful (or even just a little fun), don’t keep it to yourself! Share ecomemailmarketer.com with your favorite DTC marketer. Let’s get them on board so they don’t miss next week’s drops.

Remember: Do shit you love.

🤘 Jimmy Kim & Chase Dimond

Love this newsletter but want to receive it less frequently? Let us know by clicking here!