Hey it’s Chase and Jimmy here!

Email might be your revenue workhorse—but SMS? That’s your speed dial to instant action.

Texts get opened in minutes. They feel personal. And when done right, they convert fast.

But with great power comes… way too many bad texts.

If you’re ready to build SMS campaigns that drive sales and build loyalty (without annoying your list), this morning's guide is for you.

We're breaking down 9 steps to getting SMS right—from timing and tone to segmentation and strategy.

Also inside:

📱 SMS compliance guide + templates you can steal
📽️ Shortcut to short-form: a guide to Meta's Edits
💪 A protein-packed $75 million Series A
🛒 How looming tariffs could boost Prime Day
📇 Top brands shuffle the leadership deck

👇 Let’s get into it.

📱 The real reason your SMS list isn’t growing?

It might not be your offer.

It might be your opt-in.

Too many brands treat SMS collection as an afterthought—until they run into deliverability issues, poor engagement, or worse… compliance fines.

This guide from Omnisend breaks down exactly how to write compliant, conversion-friendly SMS opt-in messages (plus 30+ examples you can steal today).

✔️ What makes an SMS opt-in legally valid

✔️ Single vs. double opt-in: what you actually need

✔️ Templates for promos, order updates, re-stocks, and more

Read their full guide + steal the templates!

Ready, Set, Text: 9 Steps to a Winning SMS Campaign

Already using email to drive revenue? SMS is your next best move.

It’s fast, personal, and insanely effective – if you use it wisely.

Here’s how to turn quick texts into sales and loyalty for your business.

Why SMS Belongs in Your Marketing Stack

Your customers open texts on their phone all day, every day. If you’re not part of the conversation, you’re already forgotten.

Here’s why marketers love SMS:

✅ It cuts through the noise. Most texts are opened within minutes, not hours.

✅ It feels personal. You’re landing in someone’s hand, not a cluttered inbox.

✅ It drives instant action. Flash sale? New drop? SMS drives clicks like no other channel.

But texting is intimate. So you’ve got to treat it with respect.

Here’s how to get it right from the start.

Step 1: Set a Clear Goal

Before you hit send, know why you’re sending the message:

• Are you trying to move slow stock?

• Announce a product drop?

• Re-engage someone who clicked but didn’t buy?

Your goal should shape everything, from the copy to the segment you choose.

💡Pro Tip: Think beyond your brand’s needs. Ask: what’s in it for the customer? When your text makes their life easier, it’s a win for both of you.

Step 2: Know Your Audience

Too many texts? Unsub. Irrelevant message? Unsub. Same message as email? Also unsub.

Instead, break down your audience so each text hits home.

Here are a few go-to segments:

• Cart abandoners: Give them a little nudge (e.g. reminder with a discount).

• VIPs: Reward your loyal shoppers with early access or sneak peeks.

• Location-based subscribers: Promote local events or in-store promos.

• Inactive folks: Reignite interest with a personalized offer or exclusive deal.

The more relevant your message, the better it performs.

Step 3: Keep It Short, Snappy, and Clear

SMS is not email, so forget long intros or clever wordplay.

You’ve got limited space (~ 160 characters). Say exactly what you mean, right up front. Use your brand voice, but skip the essay.

❌ Instead of:

“We’re thrilled to announce our newest summer arrivals. You’re invited to check them out and find something special!”

 ✅Try:

“☀️ Our summer drop is live! Don’t miss your size. Shop now 👉 [link]”

💡Pro Tip: Stick to one clear CTA per message. Too many options = no action.

Step 4: Give Them Something Special

If a customer gave you their number, they’re expecting more than just updates.

They want value.

Think of SMS as your “insider” channel. What can you offer here that feels exclusive or exciting?

• First dibs on a new launch

• A surprise discount

• A behind-the-scenes look

• A reminder that a product they love is back in stock

Make them feel like VIPs, and they’ll stick around.

Step 5: Time It Right

Even the best message can flop if it shows up at the wrong time. Trust me, nobody wants a “flash sale” ping at 2 AM.

Stick to daytime hours in your customer’s time zone. And test different days/times to see when your audience is most responsive.

✅ Mid-morning and early afternoon usually perform well
✅ Avoid weekends unless it’s something time-sensitive or fun
✅ Always A/B test – what works for one brand (or audience) may not work for another

(Source)

Step 6: Track the Right Metrics

SMS is a different beast from email, so don’t rely on the same old open rate to measure success. Focus on the metrics that show real engagement:

• Click-through rate: Are people tapping your links?

• Conversion rate: Are those clicks turning into sales?

• Revenue per message: Is it paying off?

• Unsubscribes: If they’re climbing, time to reassess message quality or frequency.

💡Pro Tip: Match your metric to your goal. Launching something new? Focus on sales. Running a reminder campaign? Track traffic and clicks.

Step 7: A/B Test Everything

What works for one brand (or even one campaign) might not work for another.

That’s why testing is your best friend.

Try this:

✏️ Direct vs playful tone

🔗 Link placement at the top vs bottom

📸 SMS vs MMS (and whether the image adds value)

😄 Emojis vs plain text

📍 Broad vs hyper-targeted segments

Test, learn, tweak, repeat. Your audience will show you what works.

Step 8: Send More Than You Think

Worried about texting too much? Most brands are actually under-sending.

Research shows customers are fine hearing from you a few times a month, as long as you’re saying something worth reading.

Here’s how to strike the right balance:

• Don’t repeat content from email

• Segment carefully so the message matches the person

• Vary your message types (i.e. don’t just send promos)

If your texts are timely and useful, people will actually look forward to them!

Step 9: Fit SMS Into the Bigger Picture

SMS works best when it’s part of the plan (not tacked on at the end).

Use it to support what you’re already doing across other channels. Here are some ideas:

• Pair it with email: Use email to tell the full story, then follow up with a text when it’s time to take action.

• Back up your ads: If someone clicks your ad but doesn’t buy, a reminder text a day or two later can seal the deal.

• Support your flows: Add SMS into your abandoned cart or post-purchase flows for a friendly nudge or quick update.

When all your channels work together, customers stay engaged (and are more likely to convert).

Bonus: Stay Compliant to Build Trust

SMS is tightly regulated. So before you build your next campaign:

• Get explicit opt-in

• Always include opt-out instructions

• Be transparent about message frequency

• Never buy lists

But compliance isn’t just about legal protection. It’s also how you build long-term trust with your audience.

Final Words

SMS is a powerful way to show up, deliver value, and connect with your customers.

So keep it relevant. Keep it human. And always ask yourself:

Is this text worth someone’s attention?

If the answer is yes – hit send!

😫 Tired of being the only one on your team who gets email?

We built the eCom Email Certified Community because most retention marketers are flying solo—no feedback loop, no strategy support, no idea if your flows are actually performing.

Inside, you’ll find:

✅ Slack with 350+ retention marketers

✅ Private weekly newsletter with campaign strategy

✅ Direct feedback from pros like Chase Dimond & Jimmy Kim

✅ An active job & client network

Whether you’re in-house or freelance, this is the place to connect with people who speak your language (flows, deliverability, LTV).

Try it out for $1, we'll see you in there!

🗞️ Quick Clips

• Shuffling the deck. Top brands are making big moves at the top: Away appoints a new CEO from Glossier, Nike brings in a McDonald’s vet as Chief Comms Officer, and Kizik taps a Nike alum for CEO.

• Big bar energy. David, the functional protein bar brand, just raised $75M in a Series A. The new cash flow will help expand manufacturing, accelerate product development and grow its inventory.

• Tariffs might boost Prime Day. With new import duties looming, Amazon shoppers are more likely to check out early—With 45% of shoppers looking to purchase products they think will become more expensive later this year.

• Shortcut to short-form: How to use Edits by Meta. Edits is Meta’s built-in editing suite for Reels, and this guide walks you through everything—from AI tools to templates to auto-captions. If you’re making short-form content, this is worth a bookmark.

Annnnd that’s a wrap for this edition! 

Thanks for hanging with Chase and me—always a pleasure to have you here.

If you found this newsletter helpful (or even just a little fun), don’t keep it to yourself! Share ecomemailmarketer.com with your favorite DTC marketer. Let’s get them on board so they don’t miss next week’s drops.

Remember: Do shit you love.

🤘 Jimmy Kim & Chase Dimond

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